Our Commitments

Our Commitments

W.D. Rose and Joseph Allison Funerals is proud to be Australian and to serve the communities of BrightonBrunswickBurwoodCheltenhamEssendonWerribee and surrounding areas in Victoria.

A funeral service is a personal and emotional journey, and we are here to help you choose the dignified service that you or your loved are looking for.

Our staff are professional, well qualified with years of experience within the funeral industry. They are dedicated to offering the best level of personal care and attention. We provide dignified, respectful funeral services for all faiths and communities.

We commit ourselves to being honest and fair, treating the families we serve with the respect and personal attention they deserve. We comply with all State and Federal requirements that have been set up for your protection, and we will be completely honest with you about all of our fees.We promise to always advise you of the best choices to suit your needs and budget.

More information on the services we offer is available throughout our website.

Compliance

Requirements for funeral directors change from time to time to meet fundamental and legitimate occupational health and safety, public health, consumer protection, legal and community standards.

All W.D. Rose and Joseph Allison Funerals homes complies with all legislation and regulations applicable in Victoria. As leaders in the provision of funeral services, W.D. Rose and Joseph Allison Funerals continually invests in the training of our funeral directors so they remain fully aware of their compliance obligations and can meet them. This is another way W.D. Rose and Joseph Allison Funerals ensures that the families of Victoria get the very best of service.

Customer feedback

W.D. Rose and Joseph Allison Funerals is always looking to improve so that we can be the very best funeral directors we can.

We take pride in providing the highest levels of service to the people of Victoria and we love to hear from satisfied families.

We also understand that, at times, you may feel there are issues that have not been resolved to your complete satisfaction.

To ensure your views are heard, we have a feedback procedure: if you have any concerns with the level of service and care we have provided, you may convey them to us via the Contact Us form, by telephone or in person at one of our funeral homes.

Your complaint will be promptly acknowledged in writing and / or by telephone.

Once your feedback is received, you will be contacted by a manager who will respond to your feedback quickly and efficiently. We will seek to find a resolution you are completely happy with.